Run daily e-commerce operations across Shopee, Lazada, TikTok Shop and LINE.
You’ll be working closely with the E-Commerce Key Account Manager to support daily operations, campaign execution, a great opportunity to grow into a full E-Commerce Executive role.
Responsibilities:
- Manage and operate online stores across multiple platforms including Shopee, Lazada, TikTok Shop, and LINE , ensuring smooth day-to-day operations.
- Build and maintain strong working relationships with key e-commerce platforms and business partners .
- Collaborate closely with platform account managers to plan, execute, and optimize online sales and marketing strategies .
- Monitor and analyze sales performance and customer behavior to identify growth opportunities, trends, and areas for improvement.
- Develop and execute sales campaigns and promotional activities such as Flash Sales, discount coupons, platform vouchers, and seasonal campaigns.
- Manage product listings , including pricing strategy, product information updates, and listing optimization to improve visibility and conversion.
- Track and report daily, weekly, and monthly sales performance using Excel or internal reporting systems.
- Utilize e-commerce and analytics tools to monitor key performance metrics , providing regular insights and reports to the Brand Manager.
- Apply data-driven insights to refine strategies and continuously improve online sales performance.
- Work closely with marketing and creative teams to develop engaging promotional content and marketing materials.
- Stay informed on industry trends, platform updates, and competitor activities to support strategic decision-making.
- Coordinate with warehouse and fulfilment teams to ensure accurate order processing and on-time delivery.
- Provide professional customer service support , including responding to customer inquiries, managing reviews, and resolving post-sales issues efficiently.
Requirements:
- Bachelor's degree in a relevant field, such as marketing or business
- 1-2 year of experience in e-commerce and key account management
- Familiarity with e-commerce platforms and tools, such as Lazada, Shopee, Tiktok and Others Analytics Tools
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills